Industry insights blog

The PSD2-GDPR balancing act
14 Mar: The PSD2-GDPR balancing act

September approaches, of course (as it always does) – but this time, with a red-letter day on the 13th as PSD2 takes effect.
As readers of these digital pages know, the European Union directive mandates that bank customers can use third-party providers for financial services. The latest PSD2 Tracker, via joint efforts of PYMNTS and Whitepages Pro, found that though PSD2 looms,…

What's the next big thing for voice assistants in 2019?
13 Mar: What’s the next big thing for voice assistants in 2019?

Voice assistants continue to gain momentum, but there’s still little clarity around how this new interface affects the brand-consumer relationship, and how brands need to reposition themselves in light of this. With strong chances of more growth on the horizon, stakeholders in voice tech are having to consider questions that underline its durability and monetization potential.
Above all, they’re grappling with the…

In the face of Amazon, omnichannel retailers can prevail
12 Mar: In the face of Amazon, omnichannel retailers can prevail

Nonstop innovations including expanded shipping capabilities, faster delivery times and cashierless stores make Amazon a force to be reckoned with. The e-commerce giant’s constant developments pose a threat to traditional brick-and-mortar retailers for obvious reasons. However, though they may not realize it, brick-and-mortar stores are in a position to compete with Amazon quite successfully. …

Online retailers and their customers appreciate versatile delivery types
11 Mar: Online retailers and their customers appreciate versatile delivery types

Those times are long gone when we simply filled in the address at an online store and hoped that the parcel would arrive, sometimes even after several weeks. Nowadays, parcels are moving fast and customers closely follow the journey of their parcels. And versatile delivery types have also become significant factors in customer satisfaction.  For customers, the ease of pick-up is…

How direct-to-consumer brands see the purpose of stores
10 Mar: How direct-to-consumer brands see the purpose of stores

For three digitally native brands, brick-and-mortar locations are for consumer education — and more. The days of pure-play retail are in the rearview mirror for digitally native brands. Over the next five years, the burgeoning cohort of direct-to-consumer companies could open up to 850 stores. But don’t expect them to serve the same purpose as, say, a Macy’s, Target or…

Hey Alexa, 95% of consumers don’t want to talk to a robot when shopping
09 Mar: Hey Alexa, 95% of consumers don’t want to talk to a robot when shopping

People do not want to speak with robots while shopping in-store or online according to a new study conducted by Oracle NetSuite in partnership with Wakefield Research and The Retail Doctor, a retail consulting firm created by expert consultant and business mentor Bob Phibbs. The global study of 1,200 consumers and 400 retail executives across the U.S., U.K. and Australia…

Amazon seeks a better way to do loyalty rewards with new Moments program
08 Mar: Amazon seeks a better way to do loyalty rewards with new Moments program

The cross-platform feature, which is self-service and runs on a CPA model, had test partners including teen favorite TikTok and Sony’s Crackle streaming platform. Amazon announced a new self-service loyalty offering called Amazon Moments, which doles out both physical and digital rewards for marketers that are fulfilled, shipped and delivered by the online retailing giant. The cross-platform feature, rolling out to…