Industry insights blog

How JPMorgan is preparing for the next generation of consumer banking
13 Oct: How JPMorgan is preparing for the next generation of consumer banking

JPMorgan Chase is rebuilding its consumer business model to create a “digital everything” strategy that trades short-term losses for long-term profits. With $2.6 trillion in total assets, JPMorgan Chase is the largest bank in the US. Its retail bank, Chase, spans 61 million American households.
Led by Chairman and CEO Jamie Dimon, the bank is undergoing a transformation, moving away from offline legacy systems and into…

Conversational AI is becoming more mainstream as demand increases
12 Oct: Conversational AI is becoming more mainstream as demand increases

Artificial Intelligence (AI) is evolving and showing strong growth for enterprises who are deploying conversation AI for customer service solutions. In the last eighteen months, the demand for conversational AI platforms and predictions from major analyst firms shows the trend is set to continue strongly in 2018. But throughout this, there is an underlying message; enterprises need to deploy conversational platforms…

Payment Services Directive: frequently asked questions
11 Oct: Payment Services Directive: frequently asked questions

What is the Payment Services Directive? The first Payment Services Directive (PSD1) was adopted in 2007. This legislation provides the legal foundation for an EU single market for payments, to establish safer and more innovative payment services across the EU. The objective was to make cross-border payments as easy, efficient and secure as ‘national’ payments within a Member State. …

Blast off your holiday planning
10 Oct: Blast off your holiday planning

The holidays can bring in as much as 30% of a retailer’s total sales in just one season. While this is a great opportunity, it can also stress out digital marketers who need to juggle omnichannel campaigns, market to new mobile shoppers, and optimize on past successes. But there’s no need to worry, because we’re here to help out. We pulled…

The latest search trends all ecommerce sellers should know
09 Oct: The latest search trends all ecommerce sellers should know

As an e-commerce seller, you know how important it is to optimise product content for search. Here at ChannelAdvisor, fine-tuning the right mix of keywords and descriptions has been known to increase search visibility by as much as 180%. Here’s the kicker: The way shoppers search is changing. A lot. From personalisation and localisation to mobile search and voice commerce, all…

AR advances spark consumer interest: will retailers grab the opportunity?
08 Oct: AR advances spark consumer interest: will retailers grab the opportunity?

Do you remember when the world went wild over the augmented reality (AR) game Pokémon Go? It was the first time we saw the mainstream potential of AR and how it could affect the retail industry. Businesses quickly jumped on the AR bandwagon by paying for “Lures” to add Pokémon to their radius, and ultimately bring consumers closer to their businesses…

Instagram is the new Homepage to target women luxury consumers
07 Oct: Instagram is the new Homepage to target women luxury consumers

Instagram has quickly become an effective business tool for building brand awareness and gaining new affluent customers. Boasting 800 million active users, Instagram is becoming a social platform of choice for luxury brands. According to research group L2, Instagram has seen year-on-year growth of 53 percent in 2017 for the luxury fashion sector alone. And for good reason: the inherently inspirational…