Industry insights blog

Putting the right price on customer interactions
28 Oct: Putting the right price on customer interactions

Consumers are willing to pay more for choice in their interactions, yet most companies remain perplexed about which ones their customers really want—and how much to charge for them. How can companies best engage with their customers to offer them new experiences, along with add-ons to existing products or services they have already paid for?
The quality of these interactions has become…

Why regulation presents an opportunity in the digital payments revolution
27 Oct: Why regulation presents an opportunity in the digital payments revolution

This year has been a hotly anticipated revolution for digital payments, with both the General Data Protection Regulation ( GDPR) and the revised Payments Services Directive ( PSD2) coming into effect.
The potential of PSD2 is already under investigation from industries across the board since coming into effect in January 2018. From aviation to retail, the ability to change the customer…

4 Predictions for 2018 Holiday shopping season
25 Oct: 4 Predictions for 2018 Holiday shopping season

The Christmas shopping season will be here before you know it. Shoppers begin making holiday purchases as soon as October. Those earlier purchases could help drive online sales to a new record in 2018. For the past five years, I have made a few holiday sales predictions. For 2018, I am betting on early shopping, mobile commerce, voice shopping, and free…

4 Ways Millennials and Gen Z are disrupting packaging
24 Oct: 4 Ways Millennials and Gen Z are disrupting packaging

There’s little doubt that the youngest generations of consumers are transforming the shopping experience. As millennials move into the mainstream and Gen Z enters adulthood, these digital and social natives are not only exhibiting new shopping behavior, but they’re also shifting how brands interact with their consumers. And this is apparent in the way top brands are changing their approach…

China UnionPay to enter European market
23 Oct: China UnionPay to enter European market

The world’s largest payment card issuer, China UnionPay, is reportedly planning to enter the European market in a move that could cause serious competition for Visa and Mastercard. According to the Financial Times, the Chinese payments provider is planning to issue branded cards in the UK in October followed by similar moves in other European markets in December. 
While UnionPay has…

Geo-blocking: unlocking e-commerce in the EU
22 Oct: Geo-blocking: unlocking e-commerce in the EU

Geo-blocking is a discriminatory practice that prevents online customers from accessing and purchasing products or services from a website based in another member state. In order to remove this barrier, the EU is putting in place a geo-blocking regulation.
On 27 February 2018, the Council adopted the regulation to ban unjustified geo-blocking in the internal market. 
“The end of geo-blocking means wider choice, better deals for consumers…

European committee green-lights tougher sentences for digital payments fraud
21 Oct: European committee green-lights tougher sentences for digital payments fraud

Criminals cashing in on digital payment trends and the rise of cryptocurrencies can expect stiffer jail sentences under new rules approved by a powerful European Parliament committee.
The Civil Liberties Committee passed plans to combat fraud and counterfeiting of non-cash means of payment such as cards, electronic wallets, mobile payments and virtual currencies in an effort to remove gaps in national…