Industry insights blog

How Zalando is fighting off Amazon and building the Spotify of fashion
03 Jan: How Zalando is fighting off Amazon and building the Spotify of fashion

Ten years ago, Robert Gentz and David Schneider founded what has become Europe’s biggest fashion e-commerce player. Now, Amazon is targeting their turf, but the duo has bigger plans: an operating system for fashion. While the US and China have birthed technology tech goliaths like Google, Facebook, Apple, Amazon, Alibaba and Tencent, Europe has produced only a handful of major…

12 Tips for a customer-centric e-commerce experience
01 Jan: 12 Tips for a customer-centric e-commerce experience

E-commerce is as much about the experience customers have to interact with your brand’s site as it is about the product and price. There are a lot of options for consumers shopping online. Creating an experience that prioritizes convenience, trust, familiarity, and efficiency is key to running a successful e-commerce business. Whether you are working on creating a new experience from…

Four mobile payment trends to watch for in 2019
31 Dec: Four mobile payment trends to watch for in 2019

Mobile payments have been thought to be on the cusp of widespread adoption for several years now. But most US consumers have responded to the technology with a noncommittal shrug. Here are four key trends you can expect out of mobile payments in 2019.
No. 1: Proximity Mobile Payment Growth Will Remain Tepid
Proximity mobile payments—those used at the point of sale—haven’t quite…

GDPR & PSD2: Squaring the circle
30 Dec: GDPR & PSD2: Squaring the circle

GDPR and PSD2 are two legal initialisms that have both generated a great deal of press coverage in recent months, but they are seldom considered together. There were around 122 billion non-cash payments in the European Union (EU) in 2016, with card payments accounting for 49% of all transactionsi  and the trend is continuing: UK Finance recently reported that UK debit…

Germany’s first GDPR fine offers lesson for companies planning a data breach policy
29 Dec: Germany’s first GDPR fine offers lesson for companies planning a data breach policy

In November 2018, Germany’s first fine under the General Data Protection Regulation (GDPR) was imposed — and it was much lower than many expected. The favourable outcome of the proceedings for the defending company demonstrates that, with a proper defence strategy, GDPR infringements may not necessarily end in a worst-case scenario for companies.
In July 2018, Knuddels GmbH & Co. KG…

Beyond VR and tariffs: 4 Trends that will reshape retail in 2019
28 Dec: Beyond VR and tariffs: 4 Trends that will reshape retail in 2019

As retailers have been making last-ditch efforts to get consumers to open their wallets for the holidays, repeating Black Friday-type promotions, they have also been thinking ahead, to what’s coming in the new year. Among the many things on their minds are the wild cards that could pose risks to their business. For one, the sector is waiting to see what will…