09 Sep: The missing link in personalization: Only 13% of retailers identify most profitable shoppers
While as many as 77% of retailers say they have an established process to identify their most loyal customers, only 13% say they can accurately identify those that are most profitable. Up to 39% of retailersdo have processes in place to identify profitable customers, but admit that their efforts still need improvement. Another 27% project that they will be able to…
The UK will have to choose between costly delays or staying within the EU system. Britain’s borders are sometimes located in unexpected places. One of the busiest sits inside a grey warehouse in an industrial estate five miles from London’s Heathrow airport. Here, every package sent by post from outside the UK weighing less than 2.2kg meets Britain’s Border Force. More…
More than 165 banks signed up, with 100 currencies and 350 country corridors in operation as service rapidly gains traction
SWIFT announces today that just 15 months after the service launched, 25% of all SWIFT cross border payment traffic is being sent over the global payments innovation (gpi). SWIFT gpi, the most transformational change in cross-border payments in 30 years, dramatically…
PSD2 creates opportunities for new bank consortiums and partnerships to form and it’s up to the key players to determine their roles and leverage these partnerships. 2018 is set to be a game-changer for retail banking in the EU. The Second Payment Services Directive (PSD2), which took effect on January 13th, has the potential to disrupt every aspect of the…
Mastercard results released on Thursday (July 26) showed growth in international transactions, where double-digit percentage gains outpaced other metrics such as gross dollar volumes, which also showed healthy growth.
All in, revenue growth was 20 percent in the quarter, which in part reflected the benefit of acquisitions and revenue recognition changes. Those factors gave four percentage points of tailwind to the…
Shopping experiences continue to evolve, sometimes very rapidly. In the wake of repeated retail store closings and industry-changing acquisitions, such as Amazon buying Whole Foods, retailers must meet the challenge of the new environment by exploring opportunities to deliver outstanding product research and buying experiences. While some may fail to adapt, retail brands that persist will need to do a better…
In exchange for occasional perks such as discounts, exclusive brand access or advanced notice on sales, customers regularly and gladly surrender their personal information to luxury brands. In today’s data-led world, this information is like gold dust and the key to brand advocacy. But then the General Data Protection Regulation (GDPR) came into effect. On May 25, the European Union’s…