Omnichannel customer experience: Why it matters more today than ever

omnichannel customer experience why it matters more today than ever | Omnichannel customer experience: Why it matters more today than ever Over the last few years, there haven’t been many marketing concepts that have transformed from an unknown theory to an essential strategy that almost no brand can succeed without and that is omnichannel marketing. Its effectiveness has been proven across industries, and its uses have expanded into many areas, from marketing to customer service.
What does omni channel customer engagement mean? Read more…

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