Is grocery the next retail vertical to undergo a user experience revolution?

Online grocery is booming, yet simultaneously creaking at the seams. Unsatisfactory product substitutions are common and some consumers can’t get slots. Does it need to look to its fast-fashion peers to help improve the holy grail of user experience? Covid-19 is a polarising disease. In almost every sense it divides opinion – from how each government chooses to deal with it through to how it’s affected day-to-day life. Retail has certainly been a vertical in which it has caused opposing fortunes. Read more…