How leading European retailers respond to shoppers’ expectations of delivery, collection and returns

When it comes to receiving their online shopping orders, consumers now always expect speed and convenience. Leading retailers in this Dimension have responded by upping their game, with a steady growth in next-day and nominated-day options, as well as same-day click and collect. While this trend suggests a bonanza for logistics providers, the reality of providing such services may prove rather more challenging. Alongside this demand for speed and convenience, consumers also expect minimal delivery costs, while a shortage of drivers across Europe could very quickly limit carrier capacity. Read more…