In the spring of 2020, the COVID-19 pandemic shattered expectations for retailers and shoppers alike. Since the early days of the pandemic, Endcaps & Insights has been following the same group of Field Agent mobile shoppers (we call them agents), through a series of identical surveys at three key points. The first survey was in March 2020, as the first spike swept the nation and panic transformed customers’ behavior (not a toilet paper roll in sight). Read more…
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