Deliver excellent customer service on Twitter in 8 ways

The customer service landscape has evolved exponentially in the last several years. Apart from the advances in technology, social media, of course, has a huge role to play in those improvements. A Lyfe Marketing study states 71% of consumers who have had a good experience with a company on social media are more likely to recommend it.
Out of all the social media platforms, Twitter is ideal for all kinds of businesses to drive their customer service efforts. Here are a few reasons (read: statistics) why: Read more…