Conversational AI is becoming more mainstream as demand increases

Artificial Intelligence (AI) is evolving and showing strong growth for enterprises who are deploying conversation AI for customer service solutions. In the last eighteen months, the demand for conversational AI platforms and predictions from major analyst firms shows the trend is set to continue strongly in 2018. But throughout this, there is an underlying message; enterprises need to deploy conversational platforms that are capable of truly understanding the customer. Read more…