3 keys to strengthening customer experience

Even before the pandemic, retailers were eagerly experimenting with all the different ways they could be reinventing the customer experience. When the pandemic arrived and made in-person interactions unsafe, Verizon was one of the retailers enabling self-checkout in its stores and appointment scheduling through its app, and there are scores of similar stories all across retail.
Alcohol retailer Total Wine & More had already been prioritizing higher-value interactions with extensive training programs designed to help staff members assist customers with their selections and purchases. Read more…