It’s a consumer’s world, and retailers are struggling to keep up. Personalization, consumers and Amazon were big topics at this year’s conference.
At the third annual Shoptalk conference in Las Vegas, brands spoke on panels, at keynotes and with others in the industry about the various innovations they’re working on to make consumers happy. Some brands like Glossier and Boxed think…
Online platforms are changing the face of business, allowing millions of consumers to benefit from the advantages of e-commerce. The EU has proposed a number of laws to smooth cross-border trade but the current piecemeal approach means it will take a long time until the market is less fragmented. …
UPS has filed a U.S. patent application for a technology that would use blockchain and its shared distributed ledgers to more efficiently track and manage packages shipped within its network as well as those handed off to other carriers worldwide.
The application, filed earlier this year but just made public this week, details challenges that the technology would solve for, including…
Artificial intelligence took center stage at Google’s annual user conference, Cloud Next 2018. The company made several announcements that make machine learning and artificial intelligence accessible to both developers and businesses. Fei-Fei Li, Chief Scientist, Google AISource
One of the first announcements came in the form of Cloud AutoML, a managed service that lets developers build machine learning models without requiring any…
The customer experience has already changed beyond recognition in the last ten years. From the rise of platforms like Airbnb and Uber to the introduction of personalised marketing, the consumer landscape has perhaps witnessed the biggest changes of all thanks to new technologies.
As we move away from the hype surrounding AI towards real-world use cases in 2018, intelligent technologies will…
While as many as 77% of retailers say they have an established process to identify their most loyal customers, only 13% say they can accurately identify those that are most profitable. Up to 39% of retailersdo have processes in place to identify profitable customers, but admit that their efforts still need improvement. Another 27% project that they will be able to…
The UK will have to choose between costly delays or staying within the EU system. Britain’s borders are sometimes located in unexpected places. One of the busiest sits inside a grey warehouse in an industrial estate five miles from London’s Heathrow airport. Here, every package sent by post from outside the UK weighing less than 2.2kg meets Britain’s Border Force. More…
More than 165 banks signed up, with 100 currencies and 350 country corridors in operation as service rapidly gains traction
SWIFT announces today that just 15 months after the service launched, 25% of all SWIFT cross border payment traffic is being sent over the global payments innovation (gpi). SWIFT gpi, the most transformational change in cross-border payments in 30 years, dramatically…
PSD2 creates opportunities for new bank consortiums and partnerships to form and it’s up to the key players to determine their roles and leverage these partnerships. 2018 is set to be a game-changer for retail banking in the EU. The Second Payment Services Directive (PSD2), which took effect on January 13th, has the potential to disrupt every aspect of the…
Mastercard results released on Thursday (July 26) showed growth in international transactions, where double-digit percentage gains outpaced other metrics such as gross dollar volumes, which also showed healthy growth.
All in, revenue growth was 20 percent in the quarter, which in part reflected the benefit of acquisitions and revenue recognition changes. Those factors gave four percentage points of tailwind to the…
Shopping experiences continue to evolve, sometimes very rapidly. In the wake of repeated retail store closings and industry-changing acquisitions, such as Amazon buying Whole Foods, retailers must meet the challenge of the new environment by exploring opportunities to deliver outstanding product research and buying experiences. While some may fail to adapt, retail brands that persist will need to do a better…
In exchange for occasional perks such as discounts, exclusive brand access or advanced notice on sales, customers regularly and gladly surrender their personal information to luxury brands. In today’s data-led world, this information is like gold dust and the key to brand advocacy. But then the General Data Protection Regulation (GDPR) came into effect. On May 25, the European Union’s…
Dominance of low-margin ecommerce gives it an edge in high-margin ad sales
Amazon has a vision of the future and it is on display in a model home in Irvine, California.
Visitors can use the company’s Alexa voice assistant to turn on the lights, lower the shades, adjust the thermostat and tell them who is at the front door. They can watch television…
On Friday, May 25, the European Union’s General Data Protection Regulation — better known as GDPR — officially takes effect.
GDPR is an important step forward for privacy rights in Europe and around the world, and we’ve been enthusiastic supporters of GDPR since it was first proposed in 2012. It sets a strong standard for privacy and data protection by empowering…
The E.U.’s General Data Protection Regulation becomes effective on May 25. Google and other data gathering services are protecting themselves by allowing users to control the data retained from customers and website visitors. Any public website worldwide is essentially subject to the GDPR, as the site likely has visitors from the E.U. Data Retention
Google Analytics recently enabled data retention controls for cookies and user…
Online giant says it has to build out its own services to handle the surging number of online orders that UPS, FedEx and Postal Service can’t. Amazon.com, unveils a program for entrepreneurs to sign on to use Amazon Prime-branded vans and get support from the company as they form businesses to deliver Amazon packages. Photo: Ted S. Warren/Associated Press
Amazon is pushing…
As part of the Commission’s Digital Single Market strategy and its plan to boost e-commerce, new laws to tackle geoblocking and promote customer trust through better protection and enforcement were adopted in 2017 and 2018. A new regulation on making cross-border parcel delivery more affordable and efficient is also being in its final stages of adoption.
If there was any doubt that the Internet of Things in retail is having its moment, Steve Rowen questions it no more. The moment of realization came not through a plethora of headlines and research reports, but at NRF’s annual convention in January. “Sometimes a show floor can feature lots of far-distant, futuristic ideas,” says Rowen, a managing partner at RSR Research. “This year we were pleasantly surprised by how many practical applications were there.”
As a fashion retailer, competition can be fierce in the ecommerce space – which made us wonder, how are the cream of the crop pulling it off? To find out what elements are helping the top 50 fashion ecommerce sites succeed, we conducted three pieces of research to gather insight into their website, SEO metrics, and audience. First, we had expert user experience (UX) strategist and Interaction Designer at Corra Jessica Stoilkovic audit a top ecommerce website and point out the pros and cons of the design, layout, and buying triggers.
Here are some GDPR compliance steps that you should consider in the near-term and long-term. 1. Determine the Financial Significance. If you don’t know already, now is the time to measure how much revenue comes from EU traffic to your eCommerce site. Especially before you invest the time and resources in auditing your systems and becoming GDPR compliant. Your approach to GDPR could be very different based on the amount of revenue involved.